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FAQ

What should I consider before wearing my new watch strap for the first time?

What should I consider before wearing my new watch strap for the first time?

You do not need to pay attention to anything else. Your new watch strap is ready for use, can be fitted to your watch and worn immediately.

How can I change my watch strap?

How can I change my watch strap?

Usually your watch strap is connected to the case of your watch with two spring bars. By simply pressing these spring bars together, your old watch strap can be removed and your new strap can be used for it.

 

A detailed step-by-step guide on how to change a watch strap can be found here!

How can I change the length of my watch strap?

How can I change the length of my watch strap?

Unfortunately the length of a leather watch strap cannot be changed. However, there are manufacturers such as Hirsch and Rios1931 who offer watch straps for particularly strong and particularly slim wrists. You will find these special watch bands in extra categories in our shop: Once directly on the home page and also in the tab "Watch Bands" in the category "Length".

How should I clean / care for my watch strap?

How should I clean / care for my watch strap?

With a few exceptions (e.g. suede or suede leather), dirty watch straps can be cleaned carefully with a little warm water and neutral soap. We strongly advise against using strong cleaning agents!

 

Tip: It is best to try cleaning in an invisible place first to make sure that your watch strap can tolerate the cleaning. Care is usually not necessary.

 

We are happy to advise you! Just give us a call: +49 (0) 9607 821 956.

Can I get my watchband wet?

Can I get my watchband wet?

As a rule, a watch strap should not get wet, as there is a risk that it will become deformed and discolour the leather.

 

However, there are special watch straps, such as our watch bands made of silicone or rubber, which are water-resistant. With these you can shower, swim or dive.

 

We are happy to advise you! Just call us at the telephone number +49 (0) 9607 821 956.

What can I do if my watch strap is damaged?

What can I do if my watch strap is damaged?

If a watch strap is damaged, it should be replaced as soon as possible. Otherwise, there is a risk that it will no longer hold the watch properly on the wrist.

What can I do if the clasp of my watch strap is defective?

What can I do if the clasp of my watch strap is defective?

Usually a defective clasp can be easily replaced. Like a watch strap, it is usually attached to the bracelet with spring bars and can be removed by pressing the spring bars together. It should then be replaced by a model that is as identical as possible.

 

We will gladly advise you! Simply call us at the telephone number +49 (0) 9607 821 956.

What is the difference between a chronograph and a chronometer?

What is the difference between a chronograph and a chronometer?

A chronograph is a mechanism in which the pressure of one or two push-pieces attached to the watch case sets its own hand in motion and stops it again. With these pushers, the hand can also be reset to zero. This function can be used to stop lap times, for example.

 

A chronometer is a mechanical watch that displays the time very accurately. After a special test in which they have proven their accuracy, they receive a so-called rate certificate.

What is a pilot watch?

What is a pilot watch?

Pilot's watches are watches that are specially adapted to the needs of pilots. They are often designed as chronographs, i.e. with an additional stopwatch function, which can be recognized by additional small dials (totalizers) on the main dial. 

What is a military watch?

What is a military watch?

Military watches are watches that are especially solidly constructed to withstand use under particularly adverse conditions. In general, these watches are characterized by a special shock resistance and a large dial, so that pilots, for example, can easily read the time.

What is a sports watch?

What is a sports watch?

A sports watch is a watch that is mainly used for training and sports competitions. Various measured values such as pulse and GPF can be recorded. Many sports watches also give training recommendations, such as keeping rest periods etc.

What can I do to ensure that my watch will continue to function excellently for many years to come?

What can I do to ensure that my watch will continue to function excellently for many years to come?

To ensure this, a mechanical wristwatch should be serviced at regular intervals - every 5 years for high-quality watches.

What happens during maintenance / revision of the watch?

What happens during maintenance / revision of the watch?

During a maintenance - also called revision - the watch is checked by a watchmaker for various criteria. Is the watch damaged? Is the glass scratched? Do all functions still work perfectly? Then the watch is opened and the movement removed. It is cleaned and damaged or worn parts are replaced. Then the watch is reassembled.

How often should a watch be serviced / revised?

How often should a watch be serviced / revised?

This varies from watch to watch. As a rule, a revision is recommended if the watch no longer runs accurately or if certain functions do not work.

When is a watch waterproof?

When is a watch waterproof?

Only from the classification 5 bar / 50 m can one speak of a waterproof watch. Showering is possible here. From the classification 10 bar / 100 mm on, you can also swim with the watch. However, diving should only be done from a classification of 20 bar / 200 m.

How do I order online from Waccex?

How do I order online from Waccex?

Simply place the desired product in the shopping cart and follow the ordering process. After entering your details and the payment method you will receive a confirmation of your order and it will be sent to you immediately after receipt of payment.

Can I order from Waccex by telephone?

Can I order from Waccex by telephone?

Unfortunately it is not possible to order by telephone.

Is there a personal consultation at Waccex?

Is there a personal consultation at Waccex?

Yes, we attach great importance to the satisfaction of our customers.

 

We are happy to advise you by telephone, just give us a call: +49 (0) 9607 821 956.

Which payment methods can I use?

Which payment methods can I use?

We offer different payment options, e.g. bank transfer, PayPal or Amazon pay.

 

You can find more payment options and further information here

Is there a minimum order value?

Is there a minimum order value?

No, there is no minimum order value at Waccex.

Is there an order limit?

Is there an order limit?

No, there is no order limit at Waccex.

Can I order a watch strap outside the EU?

Can I order a watch strap outside the EU?

Of course. Our shipping is free worldwide with insurance and tracking number.

Are there any customs fees for foreign orders?

Are there any customs fees for foreign orders?

Please check the customs regulations in your home country. It is possible that customs fees and taxes may apply to orders outside the EU.

Is it safe to buy from Waccex?

Is it safe to buy from Waccex?

Buying from Waccex is 100% safe. We can guarantee this because we send all goods insured and traceable. If a shipment is lost or damaged, we will replace it immediately.

Is my data safe with Waccex? Will my data be passed on to third parties?

Is my data safe with Waccex? Will my data be passed on to third parties?

Your data is subject to the strict regulations of the Data Protection Act and will not be passed on to third parties.

What certifications and seals of approval does Waccex have?

What certifications and seals of approval does Waccex have?

Waccex has the Trustami seal of approval, which shows all the reviews we have received on the platforms ebay, Amazon, Instagram and Facebook.

How long does it take for my order to arrive?

How long does it take for my order to arrive?

In Germany the delivery time is 2 - 5 working days. Abroad the delivery varies depending on the destination country.

What are the shipping costs?

What are the shipping costs?

There are no shipping costs for you, we ship worldwide free of charge.

Which shipping options are available?

Which shipping options are available?

Our shipping partner is the Deutsche Post. Within Germany, our watch straps are sent as registered mail or worldwide as "internationally tracked" goods mail.

Can I track my order?

Can I track my order?

You can track your order on the Deutsche Post website. The tracking number will be given to you in the shipping confirmation.

Am I insured against damage during transport and theft?

Am I insured against damage during transport and theft?

Yes, we ship all goods insured.

 

Do I have a warranty claim?

Do I have a warranty claim?

The legal regulations apply.

 

You can find further information here: Terms

Do I have a right of withdrawal?

Do I have a right of withdrawal?

What a pity that you are not satisfied with one of our products. To enable us to organise your return, please use our cancellation form.

 

You can find more information here: Terms

How can I return my order?

How can I return my order?

It is a pity that you are not satisfied with one of our products. To enable us to organize your return, please use our cancellation form.

 

You can find more information here: Terms

How can I return my order from an EU country?

How can I return my order from an EU country?

It is a pity that you are not satisfied with one of our products. To enable us to organize your return, please use our cancellation form.

 

You can find further information here: Terms

Do I have to create a customer account for an order at Waccex?

Do I have to create a customer account for an order at Waccex?

No, you can always order as a guest. Your data will then not be stored by us.

What advantages do I have by creating a customer account with Waccex?

What advantages do I have by creating a customer account with Waccex?

If you have an account with us, you can log in more quickly and order the desired product. You can also see which products you have already purchased from us, which makes it much easier to place a new order.

What can I do if I have forgotten my password?

What can I do if I have forgotten my password?

If you would like to log back into your customer account, but have forgotten your password, you can also find the "Forgot password" function here. Simply click on it, enter your stored email address and you will receive a link to change your password.

How do I register for the newsletter?

How do I register for the newsletter?

Simply enter your email address on the start page at the bottom in the field "Register for the newsletter" and you will receive an email explaining everything else.

What are my advantages by subscribing to the newsletter?

What are my advantages by subscribing to the newsletter?

If you have subscribed to our newsletter, you will receive regular informations about new products that we have added to our range. You will also never miss a discount campaign again, which offers you the product you want at a better price.

How can I unsubscribe from the newsletter?

How can I unsubscribe from the newsletter?

Simply wait for the next newsletter and then unsubscribe from receiving further newsletters.

Any further questions?

Any further questions?

Please feel free to send us your question by e-mail to shop@waccex.de or just give us a call: +49 (0) 9607 821 956.

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